Amazon Package Delivered to the Wrong House


March 24, 2024

With approximately 310 million active users, an extensive catalog boasting over 600 million products, and many delivery options, including same-day shipping, Amazon has become the most prominent eCommerce retailer in the U.S. by market capitalization.

If you’ve ever indulged in retail therapy on this gigantic platform, you’re likely familiar with the expectation of nothing short of excellence. However, picture this scenario: your mail item is mysteriously marked as “Delivered,” but you can’t locate it at or near your address.

 It’s a frustrating situation that many Amazon customers have encountered— the dreaded scenario of an Amazon package delivered to the wrong house.

This article navigates the intricate web of this issue, exploring how and why Amazon packages end up at the wrong place, what steps you can take when faced with this situation, and how to prevent it from happening in the future.

If you ever find yourself in a predicament involving a misplaced package and need assistance locating it, visit your local post office. Quickly find your area’s nearest Postal Service facilities with

How Do You Know If Amazon Delivered to the Wrong Address?

You’ll generally receive a tracking number when you order a product from an online retailer, such as Amazon or eBay. This alphanumeric code identifies your shipment and allows you to monitor its journey.

While Amazon’s reliable tracking system ensures your orders arrive safely and on time, you may occasionally encounter delivery mishaps.

The most apparent sign that Amazon, whether Amazon Prime or otherwise, has delivered your package is if you receive an alert stating that it has been “Delivered” without it arriving at your doorstep.

How Often Does This Happen?

While Amazon boasts a reliable delivery network, it’s not immune to occasional errors. After all, it handles roughly 1.6 million deliveries daily— around 18.5 orders per second.

Unfortunately, Amazon doesn’t provide information on the exact number of mistaken shipments. However, estimates suggest that Amazon delivers packages to the wrong address at a rate of less than 1%. In other words, incorrect shipments are incredibly scarce.

Is It Always Amazon’s Fault?

While Amazon periodically makes mistakes and is typically the point of contact for resolving delivery issues, it’s not always the company’s fault. So, who do you blame? Sometimes, it’s the Amazon driver or the shipper.

Are Amazon Drivers Accountable for Wrongful Deliveries?

Amazon’s drivers handle the bulk of shipments in the Amazon ecosystem. However, only select Amazon delivery drivers work directly for the eCommerce giant.

In other words, Amazon doesn’t claim liability for the actions taken by these independent contractors. Instead, the delivery service the drivers work for holds the shipping personnel accountable for errors.

Does Amazon Hold Sellers Liable for Mistaken Deliveries?

Amazon expects third-party sellers to meet specific standards but has limited control over the delivery process. In short, Amazon can mediate but is not fully responsible for a delivery gone awry when third-party sellers are involved.

What Happens if Your Amazon Package Is Delivered to the Wrong Address?

If you see your Amazon parcel in your neighbor’s yard or porch, you can explain the situation and retrieve it. Unfortunately, you cannot do much if you don’t see it.

Your only option is to hope the unintended receiver ships the package to you, mail it back to the original sender, or contact Amazon to rectify the delivery mistake.

What if I Receive a Package Addressed to Me That I Didn’t Order?

As mentioned, Amazon may accidentally deliver your order to a different address. But what if you receive a package that wasn’t meant for you? What should you do in such a scenario?

  • Confirm the recipient’s name: Check the package’s intended recipient. Someone with a similar first and last name or address made the order. Verify if the parcel is yours.
  • Look for the sender’s details: Shipping labels typically include the mailer’s information, such as their contact information and return address.

If you find information on the sender, contact them. They can clarify whether it was an intentional gift or a mistaken delivery.

  • Contact Amazon customer service: If you cannot determine the sender or if the package appears completely unrelated to anyone in your household, it’s best to contact Amazon customer service for guidance on how to proceed.

Reasons Amazon Packages Get Delivered to the Wrong Address

Before we delve into the resolution process, understanding why Amazon packages sometimes end up at the wrong house is crucial, as doing so can help prevent these incidents from occurring.

Here are some of the most common reasons Amazon packages land at the incorrect destination:

You Recently Moved

A U.S. Census Bureau research shows that Americans will move around 11.7 times during their lifetime. Although moving to a new address can be exciting, it also introduces the risk of your packages being delivered to the wrong place.

If you’ve recently changed your address with Amazon but didn’t update it in time for your latest order, your package could be headed to your old address.

Incorrect Address

Sometimes, the fault lies with the shipping information you provided during checkout or the Amazon seller’s oversight in handing the mailpiece to a package delivery provider. A small typo or improper address format can lead to errors.

When placing an Amazon order, you must double-check your shipping address, as even a minor error, such as a missing apartment number, can lead to mistaken deliveries.

Courier Error

You cannot completely eliminate human error from the wrongful delivery equation. While Amazon and its delivery partners strive for accuracy, delivery drivers can occasionally mix up addresses, especially in densely populated areas.

Additionally, if the mailpiece’s shipping label is damaged and becomes illegible during transit, it may be impossible for carriers to determine the correct delivery location.

How Do I Report an Amazon Package Mailed to the Wrong House?

As cited, if your parcel is with your neighbor, you can retrieve it by explaining the confusion. However, if your expected mail isn’t with a familiar face, you may need to contact several entities to seek a resolution.

Who Do I Call if My Amazon Package Was Delivered to the Wrong House?

Call the seller when your Amazon package goes astray. Doing so lets you clarify whether they provided the wrong address for the missing package.

If it’s their fault, you may be able to request refunds or replacements, depending on their policies. However, if you’ve confirmed that the Amazon seller furnished the correct delivery address, it’s time to do the following:

Try This Before Contacting Amazon

Before you dial Amazon’s customer service number, consider posting on social media or the NextDoor app and asking if anyone has accidentally received or has any information about your parcel.

Contact Amazon via Phone or Live Chat

When facing delivery issues, Amazon is your best bet at receiving a resolution. You can reach Amazon customer support through its phone number at 1-888-280-4331.

Conversely, you can use the platform’s live chat feature. To initiate a conversation with an Amazon customer service representative, you must:

  • Visit the customer service page and click “Help.”
  • Select the package that didn’t arrive.
  • Choose the “Says delivered, but it’s not here” option.
  • Click “I need more help.”
  • Finally, select the “Start chatting now” button.

Contact the Shipping Service

If Amazon’s customer service doesn’t resolve the issue, contacting the shipping service partnered with the online retailer may be necessary. Here’s the contact information for Amazon’s usual delivery partners:

USPS (U.S. Postal Service)1-800-ASK-USPS (1-800-275-8777)
FedEx (Federal Express)1.800.Go.FedEx (1.800.463.3339)
UPS (United Parcel Service)1-800-742-5877
DHL (Dalsey, Hillblom, and Lynn)1-800-345-2727

How Can I Return an Amazon Package I Didn’t Order?

Returning an Amazon package you didn’t order is straightforward. You can call its customer service hotline or file an Unwanted Package form. However, Amazon will investigate the unintended parcel before providing further instructions to avoid scams.

How to Avoid the Wrong-Address Situation

Prevention is often the best solution, so let’s examine some proactive approaches you can take to minimize the chances of your Amazon package getting delivered to the wrong address.

Confirm Address: Double-Check Your Shipping Details Before Placing an Order

When you’re about to complete an order on Amazon, carefully review the shipping address you’ve entered. Visit your Amazon account’s “Your Orders” page to ensure your address is accurate, updated, and reflects your current location correctly.

Track Your Parcel Regularly

Amazon provides tracking numbers for your orders. Make it a habit to check your deliveries’ whereabouts and status regularly. This way, you can monitor the progress and be alerted of unexpected changes.

Note that Amazon sellers may use third-party carriers to send your mail. In these instances, use the appropriate courier service’s tracking tool. You can also visit your local post office, which you can find with, for concerns regarding USPS packages.

Ask Your Neighbors or Concierge

Consider asking your neighbors or your apartment building’s concierge to inform you of mail addressed to you. Being in the loop with your community can be beneficial in such situations.

Look for a Notice of Attempted Delivery

If you’re unavailable at the delivery address to receive the package, the delivery driver may leave a notice indicating an attempted delivery. Check for any such notifications on your door or in your mailbox. Following the instructions on the note can help you retrieve your package promptly.

Check Your Mailbox or Places You Typically Receive Mail

Sometimes, smaller packages or envelopes may be placed in your mailbox instead of left at your doorstep. Remember to inspect your mailbox or any designated mail-receiving area for your deliveries.

Wait for 48 Hrs: Some Packages Take a While to Be Delivered

While Amazon strives for quick deliveries, there are instances where packages may not arrive exactly on the estimated delivery date and appear as “ Delivered” 48 hours before their arrival. Give it a little extra time before taking action.

Phone Number Is Compulsory

Ensure that your Amazon account includes a valid and up-to-date phone number. Delivery drivers may need to contact you for additional instructions or clarifications about your address.

Contact Amazon and Local Customer Service Representative

Again, if you encounter any delivery issues, don’t hesitate to contact Amazon’s customer service. Its dedicated representatives can assist you in resolving problems related to your orders.

Does Amazon Give Refunds for Packages Sent to the Wrong Address?

When your Amazon package goes astray and is delivered to the wrong address, you may wonder whether Amazon will refund you for the inconvenience. Fortunately, it does— as long as you provide proof of the error.

How to Get a Refund When My Package Is Delivered to the Wrong Place

Being refunded for a package delivered to the wrong address is reasonable. Fortunately, filing a claim is straightforward. Here’s a step-by-step guide on what you must do:

  1. Begin the refund process by signing in to your Amazon account.
  2. Next, visit the “Your Orders” page and find the wrongfully delivered order.
  3. Click on the order in question to see various options. Select “Problem With Your Order” to report the issue.
  4. Then, you’ll be prompted to choose an appropriate reason. Opt for “Request Refund.” In the text box, explain the situation clearly, specifying that the package was delivered to the wrong address.
  5. Once you’ve detailed the issue, click “Submit.” Amazon will process your refund request, and its customer service team will investigate the matter. Be sure to check back regularly for updates on the status of your refund request.


When you report a package delivered to the wrong address to Amazon, it generally aims to settle the issue promptly while ensuring your satisfaction. Amazon’s options include:

  • Refund: As discussed earlier, Amazon may compensate parcels sent to an incorrect address if you provide proof of the wrongful delivery.
  • Replacement: If the item is still in stock, Amazon may offer to reship a replacement order to the correct address at no additional cost. In cases where the product is no longer available, Amazon will issue a reimbursement.

Frequently Asked Questions

  1. Does Amazon customer service refund stolen packages?

Amazon provides refunds for thieved mail items. So, if your package is marked as delivered, but you didn’t receive it and suspect someone stole it, contact Amazon customer service immediately. 

  1. Will Amazon refund the lost package?

Amazon typically takes steps to resolve the issue if your package is lost in transit or misdelivered to the wrong address. This resolution often involves offering a refund or arranging for a replacement shipment.

  1. Who is responsible if Amazon delivers to the wrong address?

Responsibility for a misdelivered package depends on various factors. If the error is due to incorrect address details you provided, the fault lies with you.

On the other hand, if the fault lies with the seller, such as shipping to the wrong address, the liability falls onto them. However, if the mistake is on Amazon’s part, it may take responsibility for resolving the issue.

  1. Can you keep Amazon packages wrongly delivered to your house?

Under the Federal Trade Commission (FTC), if you received an Amazon package intended for someone else, you can keep it. However, this question is a moral dilemma, as another individual may be expecting that parcel.

The best way to proceed would be to contact Amazon customer service. Its customer care representatives can guide you on returning the package to its intended recipient.

  1. How Can I request a refund on lost Amazon packages?

Losing an Amazon package can be a frustrating experience. The good news is that Amazon provides a straightforward process for requesting a refund or a replacement. Follow these simple steps to initiate a refund or replacement request:

  1. Begin by signing into your Amazon account to access your order information.
  2. Once logged in, navigate to the “Orders” section to view your recent orders.
  3. Identify the order corresponding to the missing package and click on it to access order details.
  4. Within the order details page, you’ll find various options. Click on “Problem With Order” to report the issue.
  5. After choosing “Problem With Order,” you’ll be given the option to “Request a Refund.” Select this option to proceed.
  6. Under the drop-down menu, choose the most appropriate reason for requesting a refund. In this case, you can specify that your package was lost or missing.
  7. Once you’ve selected the reason, click the “Submit” button to send your refund request to Amazon’s customer service team.

It’s important to note that while Amazon fulfills many orders directly, it also works with third-party vendors and carriers. Contact the Postal Service’s customer care hotline for lost USPS packages at 1-800-ASK-USPS (1-800-275-8777).

Conversely, you can express your issues and concerns to a Postal Service representative at your local post office. Visit to locate your area’s nearest and most convenient USPS facilities.


  1. Amazon Statistics
  2. Amazon Same-Day Delivery
  3. Market share of leading retail e-commerce companies in the United States
  4. Amazon Delivered to the Wrong Address? Here’s What You Need To Do
  6. Amazon Delivered To The Wrong House
  7. Amazon Delivered To Wrong Address (What To Do, Getting a Refund, Who Is Responsible + More)
  8. How Often Does the Average American Move?
  9. Undeliverable Packages
  10. Contact USPS
  11. FedEx Customer support center
  12. UPS Contact Us
  13. DHL Contact Customer Service
  14. What To Do When Amazon Delivers To The Wrong Address
  15. Amazon Delivered to Wrong Address (What to do + How to Refund)
  16. Amazon Replacement Policy
  17. Amazon Delivered to Wrong Address : How to Retrieve your Package (Step By Step Solution)
  18. Amazon Delivered to the Wrong Address? Here’s What to Do