FedEx OnSite Meaning


March 8, 2024

On November 6, 2017, Federal Express (FedEx) and Walgreens, one of the United States’ (U.S.’) most prominent drugstore chains, announced in Memphis, Tennessee, that FedEx’s pickup and drop-off services would be available at over 7,500 Walgreens branches in all 50 states.

This rollout was part of a nationwide expansion of FedEx OnSite, a retail location network providing FedEx pickup and drop-off services.

If you need to send a package within the U.S., FedEx Onsite can be an excellent option for your shipping needs.

How does FedEx OnSite work? What does it mean when your package is tendered at such a location? Can you track packages shipped through this network?

This article tackles these questions and discusses how to track packages and create shipping labels through FedEx OnSite. It also discusses the freight tracking methods and what you can do if your package undergoes nondelivery. strives to be your online resource of choice for shipping-related information. If you need to look for a post office within the U.S.,’s online search tool can help you find one near you.

What Does “Tendered at FedEx OnSite” Mean?

Suppose you have a FedEx shipment with a “Tendered at FedEx OnSite” status on its tracking update. In this case, the FedEx driver has handed your package over to the staff at an agreed on-site location for pickup.

A FedEx OnSite package is delivered to a local FedEx office and will be on the way to the delivery location upon arrival.

A tendered package is usually delivered to a facility, such as a United States Postal Service (USPS) post office, where the item will be delivered to the final destination.

A tendered delivery service means the courier has delivered your package to a local FedEx facility near the final delivery location, followed by the final delivery itself.

How Do FedEx OnSite Locations Work?

FedEx OnSite works in the following ways:

  • Bring your package to a FedEx OnSite location and hand it to one of the staff who will help you select the best shipping option for your needs and assist with the paperwork.
  • Pay for your shipment using cash, credit card, or debit card. The staff will print and attach a FedEx shipping label to your package.

FedEx has several shipping options, such as FedEx Ground, Home Delivery, Express, and FedEx Ground Economy (formerly SmartPost), giving you choices that suit your needs.

  • Receive an email with tracking information after shipping your package so you can monitor the delivery progress. Check your package’s status anytime, anywhere, using FedEx’s website and app.


FedEx OnSite’s features make this service viable for your package drop-off and pickup needs. The benefits of using FedEx OnSite are:

  • FedEx lets you save time and effort by dropping off and picking up packages from a nearby partner retail location.
  • You can return any purchased item to the seller by dropping off the item at a nearby partner location.
  • You can track your shipment’s delivery progress by tracking your package on the FedEx mobile app.
  • A tracking number gets automatically generated when you drop off your item.
  • FedEx OnSite partners can handle your item’s packaging and ensure delivery to the right destination.
  • FedEx verifies your shipment’s content under FedEx’s reconciliation services.
  • FedEx OnSite’s robust security system minimizes the risk of delivery damage, error, or loss.
  • You can digitally save receipts in your mobile app and access them anytime. This benefit lets you skip the hassle of managing paper receipts.
  • FedEx OnSite uses its intelligent returns solution to streamline tracking, labeling, and route optimization for return shipments.
  • With a click, you can access detailed information about your shipment using the FedEx mobile app.

Can You Ship Packages From FedEx OnSite Locations?

FedEx OnSite can cover your shipping needs whether you need to send a parcel internationally or domestically.

This service lets you quickly drop off your packages at a nearby FedEx location. FedEx OnSite also allows you to use an in-store self-service kiosk to print shipping labels or track packages when paying for a service.

You can also request an in-store package hold for up to five business days, making it convenient if you cannot receive your item immediately. If you ship from a Walgreens location, you can qualify for shipping services and special discounts exclusively available at those locations.

Aside from the more than 7,500 participating Walgreens locations, you can also find FedEx OnSite in select Kroger and Albertson’s grocery stores. FedEx Onsite is also available at Dollar General stores.

You can use FedEx Delivery Manager to redirect your packages to another FedEx OnSite location, or other FedEx hold sites, including the 1,800-plus FedEx Office locations.

Can FedEx OnSite Create Labels?

FedEx OnSite allows you to create labels for single-package shipments whether or not you have a FedEx account.

Tendered at FedEx Location for Over a Day: What to Do

Sometimes, FedEx can take longer than usual to deliver your product. If your package keeps displaying the “Tendered At FedEx OnSite” status for over a day, you can assume that the item is lost. Contact FedEx customer service for clarification.

At FedEx, you can talk to customer representatives who can tell you your package’s status, the arrival date, and what to do next to receive the item.

How to Track FedEx Packages

To track your packages, go to the tracking page or call 1-800-GO-FEDEX (1-800-463-3339).

To monitor your item’s location online, enter your package’s tracking number in the search box on the homepage and click “Track.” Your shipment’s status should appear on the next page.

FedEx Freight Tracking: Let’s Learn About the Types

You may want more information about FedEx’s tracking feature once you learn what “Tendered at FedEx OnSite” means. The following sections discuss more ways you can track your shipment.

FedEx Tracking: Advanced Mode

The advanced mode is FedEx’s most premium tool for tracking shipments. This tool lets you receive intelligent insights regarding every shipment, regardless of the package volume.

This tracking mode also gives you an option for customized and in-depth tracking. If you run a business, this feature can help you when you need to grow your operation.


Using this tracking mode offers the following benefits:

  • Accessing and setting customization options of your choice
  • Choosing from a wide range of notification features
  • Receiving customized reports containing important updates
  • Getting visibility of up to 20,000 active shipments thanks to the detailed status-tracking information

Mobile Tracking of Shipments

One significant advantage of FedEx’s mobile tracking option is receiving live updates regarding your shipment and its location wherever you are. This way, you don’t need to sit and wait in front of your computer for update notifications.


With mobile shipment tracking, you can enjoy the following benefits:

  • On-the-go tracking
  • Barcode scanning to make work easier
  • Automatic alerts to keep you updated
  • Single-tap follow-up for convenience

FedEx Insight

FedEx Insight allows you to proactively monitor your inbound, outbound, and third-party shipments billed to your account, even without a tracking number.

If you’re the seller or shipper, FedEx can send digital requests to you using FedEx Insight. Once you have the approval, you can receive updates on your shipment. A reference or tracking number is no longer required.


FedEx Insight’s benefits include the following:

  • Cost-effective
  • Time-saving (tracking per package not required)
  • Instant status updates (especially for shipping delays)

Nondelivery of Packages

One possible issue you can encounter when shipping with FedEx is not receiving your package on the specified delivery date, even when the company says the delivery is successful. In this case, contacting FedEx customer service should be one of the first things you should do.

Once you connect with an agent, provide your item’s tracking number when they ask. The agent will then direct you to a representative to help you with the next steps.

Another option is to contact the delivery agent. In case of a package nondelivery, that person must be capable of filing a claim.

The agent can also convince the company to consider your complaint and treat it as a priority. Some of the best-case outcomes are when the agent and company work together to locate and deliver your package or send you a replacement package.

FedEx customer service can also troubleshoot to get to the problem’s primary root so that the company can address similar issues in the future.

If you want to pick up your package instead of waiting for delivery, FedEx offers pickup and drop-off at Walgreens. To pick up your package at Walgreens, follow these steps:

  • Enter your tracking number on the FedEx website’s tracking page and select “Manage Delivery.”
  • Select “Hold at Location” and choose a nearby Walgreens branch.
  • When your package arrives at your specified branch, FedEx will notify you so you can pick it up from that location.

Meaning of “FedEx OnSite Pending”

Suppose your shipment’s tracking information shows the “FedEx OnSite pending” message. This status means your package has arrived at a warehouse or branch office.

This status can also mean your package is labeled and packed but awaiting a few final formalities before release. You need to wait until the status says the item is out for delivery.

What Is a FedEx Authorized ShipCenter Location?

A FedEx Authorized ShipCenter is a pack-and-ship store approved to offer FedEx services. You can identify these stores through FedEx’s official sign at the front window.

Each store can prepare shipments for you and provide regularly scheduled package pickup times for FedEx Ground and FedEx Express shipments.

Each pack-and-ship store has services and products besides those authorized for FedEx shipments. You can contact a store near you to find out what it offers.

When you ship from a FedEx Authorized ShipCenter, you receive a tracking number you can use to track your package’s status using your desktop, laptop, or mobile device.

Also, consider downloading FedEx’s mobile app on your mobile device for simplicity and convenience.

“Can I Ship Items Identified As Dangerous Goods or Hazardous Materials at a FedEx Authorized ShipCenter Location?”

Pack-and-ship stores like FedEx Authorized ShipCenters cannot ship hazardous materials or dangerous goods.

If you need information and assistance to ship such products, check the FedEx dangerous goods and hazardous materials list in the FedEx service guide.


1. Does FedEx OnSite have tape?

FedEx lets you buy boxes and shipping supplies online or utilize the company’s packing services. These products include boxes, tape, packing supplies, and essential cushioning.

2. Who do I call if there’s a problem with my FedEx package or a problem with one of these locations?

For any issues with your FedEx shipment, contact FedEx customer service at 1-800-GO-FEDEX (1-800-463-3339). You can also call to ask package-related questions or address problems with a location.

3. How long will my package reach me after tender at FedEx OnSite?

Many factors can determine how long your package will take to reach you after being tendered at a FedEx OnSite location. These factors include weather conditions, where the shipper sends the item, and the packaging you ordered.

4. What if my package is tendered at FedEx OnSite for over a day?

Suppose your package remains undelivered for more than a day than the expected delivery date. You can call FedEx customer service and get more information about your package.

The representative can tell you what to do next and when your parcel will arrive at its destination.

5. How do I ensure my package will get accepted?

Acceptable FedEx Express or FedEx Ground packages must be securely sealed and labeled with the proper shipping label.

Also, your package must have the following features:

  • Weighs less than 55 pounds (lbs)
  • Measures smaller than 48 inches (in) by 25in by 25in
  • Isn’t packed using improper or damaged packaging
  • Doesn’t contain hazardous materials or dangerous goods
  • Doesn’t contain dry ice
  • Doesn’t contain live animals


  1. FedEx Package Pickup and Drop-Off Now Available at More Than 7,500 Walgreens Locations In All 50 States
  2. Find FedEx where you shop.