FedEx Hold at Location


November 14, 2023

Federal Express (FedEx) has a network of more than 17,000 retail locations where you can pick up your packages. You can utilize this network to send shipments closer to your customers if you have an online business.

If you work or live near one of these locations, you can choose to have your package held at this facility for pickup instead of a home delivery. To do so, consider requesting a FedEx Hold at Location service.

How does Hold at Location work? How different is it from FedEx Hold for Pickup? Is there a deadline for picking up a package held at a FedEx facility?

This article explains Hold at Location and how this service can benefit you as a customer and business owner. This article also discusses how to pick up your package held at a FedEx location and how the FedEx Delivery Manager can work for you. provides vast information on FedEx services to help with your shipping needs. You can also use’s online search tool to locate post offices managed by the United States Postal Service (USPS).

Learn About FedEx Hold at Location

FedEx Hold at Location (HAL) allows you to have your incoming packages held at any FedEx retail location for pickup with no residential delivery fees.

If you run an eCommerce store, FedEx HAL lets your customers choose a convenient location to pick up their packages. You can also utilize FedEx’s retail network to have shipments sent closer to their vendors or employees for pickup.

What Does FedEx Hold at Location Mean?

When you request a Hold at Location service, you permit FedEx to redirect a package heading to your mailing address to a secure FedEx location for pickup.

How Does FedEx Hold at Location Work?

Suppose you want FedEx to hold your package so you can pick the item up later. When your shipment arrives at the FedEx location, you will receive a notification informing you that the parcel is ready for pickup.

FedEx will notify you via email, text, or phone call, depending on whether you add your phone number to the shipping label, use the FedEx Delivery Manager app, or both.

You must bring a government-issued photo identification (I.D.) when you arrive at the location for pickup. If your name does not match the name on the parcel label, you must provide the FedEx tracking number.

If the address on the package label does not match your I.D., you may need to bring an alternative I.D. to the pickup location. 

You can also bring any of the following:

  • Utility bill or statement
  • Credit card statement
  • Health or auto insurance card
  • Property statement from a city or county website

Suppose you have a missed delivery sent through FedEx Express or FedEx Ground service. FedEx can hold your package for up to seven days before the company returns the item to the shipper.

To pick up the missed delivery, bring your government-issued photo I.D., tracking number, and door tag number to the FedEx facility holding your package.

A door tag is a notification left at your mailing address if you cannot receive your package.

What’s the Difference Between Redirecting a Package to Be Held at a Location and Hold for Pickup at a Location?

The primary difference between these services is the request timing.

For Hold for Pickup, you usually make the request before FedEx ships the package. In other words, you intend for the parcel to be held for pickup at a FedEx location from the start of the shipment process.

On the other hand, you can request to redirect a parcel to be held at a location after you have shipped the package. This way, instead of delivering the parcel to the original delivery address, the company will send the item to a FedEx location you specify.

Discover the Benefits of FedEx Hold at Location

FedEx Hold at Location can benefit recipients in the following ways:

  • Reduces package theft risk
  • Protects high-value items
  • Prevents missed deliveries and reattempts
  • Keeps shipments a surprise
  • Keeps products safe from the weather

If you have a business, Hold at Location can also provide the following advantages:

  • Eliminates residential surcharges
  • Reduces product replacements
  • Protects shipments from damage, weather, and theft
  • Reduces “Where’s my package?” calls
  • Provides business shipments with flexible pickup locations

What Is FedEx Hold for Pickup?

Like FedEx Hold at Location, Hold for Pickup lets you request the courier to hold your package at a FedEx location. Once your parcel is redirected, you can pick it up on your schedule and at a convenient location, such as near your workplace.

What Is the Deadline for Using FedEx Hold for Pickup?

The deadline for requesting package pickup to be available the next day is before midnight, before the scheduled delivery date.

Picking Up a Package

When picking up a package held at a FedEx facility, consider several factors, such as what to bring, where to pick up the item, how long a facility will hold that package, and who can pick up your parcel.

The following sections discuss these considerations.

“What Do I Need to Bring to Pick Up a Package at FedEx?”

You must bring a government-issued photo I.D. when picking up your FedEx package.

If your I.D. address differs from the package label address, bring an alternative I.D. and your parcel’s tracking number.

You can also bring an auto or health insurance card, utility statement, credit card statement, or property statement from a city or county website.

“When Can I Pick Up Packages From FedEx?”

Once your package is ready for pickup, you should receive an email, text, or automated call from FedEx. Afterward, you can pick up your package anytime during regular business hours.

Note that operating hours can vary between FedEx locations. Contact FedEx to inquire about a facility’s business hours before you pick up your item.

“Where Do I Pick Up My FedEx Delivery?”

If you request FedEx to hold your package, head to the location you selected during the request to pick up your item.

If unsure of your chosen facility’s location, call FedEx customer support at 1-800-GOFEDEX (1-800-463-3339). If you missed your package’s delivery, track your item to determine its location.

“How Long Will a Location Hold My Package for Pickup?”

FedEx will hold your FedEx Ground or FedEx Express package for up to seven days. If you do not pick up your package after that period, FedEx will return it to the shipper.

How Long Does FedEx Take to Process Hold at Location?

FedEx does not provide a specific time to process packages with a Hold at Location request upon your item’s arrival at a FedEx facility.

However, packages redirected to a FedEx location after shipping are typically available on the initial delivery date. Depending on when you made the redirect request, FedEx may need additional time to get your package to the new location.

“How Do I Pick Up a FedEx Package Early?”

If your package has arrived at a local facility, your item will only be available for pickup after processing. FedEx will contact you by phone or email once your item is ready for pickup.

When FedEx notifies you that your package is ready for pickup, prepare a government-issued photo I.D. that includes your address and your parcel’s tracking number or door tag.

“Who Can Pick Up My FedEx Package?”

Anyone living at your address can pick up your package provided they can present a tracking number and an I.D. proving they live at the same place as the person whose name appears on the package label.

The other person picking up your parcel can also use an alternative I.D. proving they reside with you.

“Why Was My Package Taken to a FedEx Location for Customer Pickup?”

Suppose a delivery requires your adult signature or the courier cannot leave your package at your home. FedEx can take your package to a nearby secure location for pickup, such as a Walgreens store or your local FedEx Office.

What Is the Deadline for Requesting a FedEx Hold for Pickup?

For your package to be eligible for pickup the next day, you must make your scheduled delivery request before midnight.

Picking Up a Missed Delivery

To pick up a missed delivery package at a FedEx location, you must first find where your parcel is being held. To do so, track your package through any of the following ways:

  • Visit and go to the tracking page. Input your item’s tracking number in the search box and click “Track.”
  • Download the FedEx mobile app and scan your door tag’s barcode. You will receive information about your missed shipment and available delivery options.
  • Text “follow” and your door tag number to 48773.
  • Call 1-800-GOFEDEX and say, “track my package.” Afterward, follow the prompts.

“How Do I Pick Up a Missed FedEx Delivery?”

Suppose you receive a door tag due to a missed delivery attempt. The tag’s back portion may have a form you can fill out and sign to authorize a next-business-day redelivery.

After filling out the door tag, bring it or the tracking number and a government-issued photo I.D. to the pickup location to claim your package. You can also bring an alternative I.D. if the address on the package label does not match your photo I.D.

What Is FedEx Delivery Manager?

FedEx Delivery Manager is a tool that lets you manage delivery times and locations, customize delivery preferences, and track your FedEx deliveries. Signup and most of this tool’s frequently used services are free.

Which Options Are Complimentary With FedEx Delivery Manager?

FedEx offers the following complimentary services when you use FedEx Delivery Manager:

  • Signing up
  • Tracking shipments
  • Receiving alerts
  • Signing for packages remotely
  • Saving preferences
  • Providing delivery instructions
  • Redelivering your package
  • Using FedEx Hold for Pickup
  • Requesting a vacation hold (up to 14 days)

General FedEx Questions

This section contains frequently asked questions (FAQs) you may encounter when using FedEx Hold at Location or Hold for Pickup.

  1. What does “last pickup” mean?

“Last pickup” is the last time you can pick up packages from a FedEx location or drop box on a specific day. When you drop off your package after the last pickup, FedEx will ship that item on the next business day.

  1. Why are certain delivery options unavailable to me?

One of the reasons some delivery options are unavailable for specific deliveries is that some shippers restrict these options. These shippers may also not allow recipients to modify the destination once the package is in transit.

  1. Why is my package here, at this specific store?

One likely reason your package is at a specific store is that this location is near your home, allowing you to pick up your item on the same day as your missed delivery attempt.

  1. How can I prevent my packages from being stolen?

FedEx Delivery Manager lets you choose to have your package delivered to one of FedEx’s 11,000 secure locations. Other options include getting tracking alerts and requesting a vacation hold.

A vacation hold is a free FedEx Delivery Manager service that temporarily holds your package for up to 14 days.

These options can help prevent porch pirates (people who steal packages from others’ homes) from stealing your packages from your front door.

  1. Does FedEx Delivery Manager provide the option of receiving notifications via text?

Yes, you can receive text notifications by signing up for FedEx Delivery Manager’s text alerts.

  1. Can I call FedEx and have them hold my package?

You can call FedEx at 1-800-GOFEDEX to request to hold your package or ask for the location where to pick up your item.

  1. Can I pick up a FedEx package before delivery?

FedEx Hold at Location is a free service that allows you to pick up your package personally before the courier attempts delivery to your home.

To use this service, contact FedEx at 1-800-GOFEDEX or visit the FedEx website and initiate the Hold at Location service yourself.


  1. Offer alternative delivery options
  2. Hold your package at a secure location
  3. FedEx Office locations
  4. Frequently Asked Questions – FedEx Delivery Manager®