FedEx Door Tag Number Tracking


November 21, 2023

There are instances when the package you expect to arrive gets delivered when you’re not around. It can be frustrating when something you’re waiting for gets delayed because you’re not there to receive it. 

FedEx (Federal Express) understands this predicament, so it has provided a method to help you track your package easily after missing a delivery attempt. This solution is called a door tag number.

What exactly is a door tag number, and how can it help you track your package easily when you’re not around to receive it?

This article explains FedEx door tag numbers and how they work. It also tackles the uses of a door tag number, like tracking your package so you can retrieve it as soon as possible. 

Furthermore, this write-up explores other benefits of package tracking and how it helps individuals, including business owners, monitor their shipments during deliveries.  

FedEx provides a cost-effective and speedy option for customers in need of shipping services other than those from the United States Postal Service (USPS). 

However, FedEx and USPS may collaborate in delivering packages. You can take advantage of the services of these shipping giants to get the best possible delivery service. 

If you need a handy database to check post office locations in your area, visit Our website provides a list of over 31,300 USPS facilities nationwide. 

FedEx Door Tag Tracking

FedEx offers more than one way to provide customers with package tracking. The standard method involves a tracking number, and another uses a door tag number.

The following topics explore how this tag helps customers monitor and track their package even if they’re not around to receive it. 

What Is a FedEx Door Tag?

You can track your packages using a door tag number. This tag is a notification left at the recipient’s address when no one can receive the parcel. 

The door tag number is associated with the package’s tracking number to ensure you can quickly locate your parcel. Once you have a door tag number, you can input it into the tracking system. 

How to Get a FedEx Door Tag

You usually get a door tag when a FedEx courier makes a delivery attempt at your residence, and you’re not home. Also, the courier can’t just leave your package anywhere, especially if there’s no suitable area to place it safely. However, the tag helps you find your package once you get home. 

How Can You Track Your Package by Door Tag Number?

You can track your package using the door tag number by inputting it into the tracking system. You can do this through or the FedEx mobile app for iOS and Android. 

You can also track your package via SMS. You have to text your door tag number to 48773. If you need to contact FedEx customer support, call 1.800.GoFedEx and 1.800.463.3339 and say, “Track my package.”  

What Happens When FedEx Leaves a Door Tag?

You can input the tracking information on the door tag and find your package. The door tag informs you that a FedEx courier has attempted to deliver your parcel, but you were away. 

What Do You Need to Do When You Get a FedEx Door Tag?

You only need to input the tracking information, and you can retrieve your package. Using the FedEx Delivery Manager service, you can avoid getting door tag numbers. The tool helps you manage your deliveries even if you’re not at home. 

Does FedEx Take the Door Tag?

FedEx leaves the door tag number at your residence to notify you that a courier made a delivery attempt, and no one was there to receive the package. The recipient is the person who should take the door tag. 

Can You Track a FedEx Package With a Door Tag Number?

Yes, you can track your FedEx package with a door tag number. You only need to input the tag number into the tracking system to show your package’s status. 

About FedEx

FedEx provides a cost-effective and speedy shipping service for individuals and businesses. It has a tracking system that makes package monitoring a breeze, keeping FedEx competitive with other major logistics companies in the United States. 

FedEx Tracking

Through package tracking, you can monitor your packages sent through various shipping services provided by FedEx. You only need to get a hold of the tracking number to start monitoring your parcels throughout the delivery process, from pickup to delivery. 

Track FedEx by Tracking Number

A tracking number is a 12- to 22-digit unique code assigned to each parcel. This code contains the encrypted details of a shipment or package. Shippers and recipients use tracking numbers to monitor their packages when their parcels are in transit.

FedEx Tracking From China

You can use a door tag or a tracking number to show the status of your packages traveling through China via multiple local delivery companies. Also, tracking can notify you when a package from there arrives in your country. 

FedEx Tracking From Hong Kong

Tracking and door tag numbers can also help you keep tabs on packages sent to and received from Hong Kong via FedEx. You can input the tracking number into the online system and get notifications about your package delivery status. 

FedEx Tracking U.S. Ground

FedEx Ground is a low-cost shipping service for delivering less urgent packages in the United States and Canada. The deliveries are done through independent contractors and their drivers. 

The tracking number of FedEx Ground is a 12- to 15-digit code, which you can input into the tracking system to monitor its delivery status constantly. 

FedEx Tracking From U.S. to Canada

Monitoring packages sent and received between the United States and Canada is easy through FedEx tracking tools available 24/7. You don’t need to call customer support because you can get the tracking information you need online. 

FedEx SmartPost Returns Tracking

FedEx Ground Economy (formerly known as SmartPost) also has a tracking number that you can use to monitor packages up until USPS accepts them for final delivery. 

The tracking number for FedEx Ground Economy Return contains 20 digits starting with “023,” for IMPB (intelligent mail package barcode) or “58” for non-IMPB.  

FedEx Tracking From the U.S. to the U.K., India, and Mexico

Package tracking also works with packages from places like the United Kingdom, India, and Mexico. You only need to secure your tracking numbers from the email shipment confirmation or FedEx receipt and enter these numbers into the FedEx tracking system. 

FedEx International Economy Tracking

FedEx International Economy allows 2- to 3-day delivery to Canada, Mexico, and Puerto Rico. In contrast, deliveries to over 215 countries can take two to five days. You can also import from over 90 countries and territories through this FedEx service. 

You can monitor packages sent via FedEx through its tracking service, even international deliveries. The system is easy to use and handy. 

FedEx Tracking Number Lookup

Aside from searching for your package and monitoring its status, you can also look up your tracking number through the search system provided by FedEx. You only need to input the number code into the search bar to get the information.

What Numbers Can You Track?

You can enter any tracking numbers provided for all FedEx services, including: 

How Long Does It Take for FedEx to Update Tracking?

FedEx tracking updates in real time at every step of the delivery process. Whenever the package reaches a facility, the tracking system is updated. However, there are instances where it can take up to 24 hours to get an update. 

FedEx Tracking Statuses

FedEx has a list of tracking statuses that describe the state of your package during shipping. Examples of these statuses are the following:

  • In transit: The package is currently being delivered
  • In transit to U.S. Postal Service: The package is being delivered to a post office
  • Tendered at FedEx location: The package is currently at a FedEx facility
  • Picked up: A courier has picked up the package
  • Accepted by U.S. Postal Service: The package is accepted by the USPS

What Is FedEx SmartPost?

FedEx Ground Economy, formerly SmartPost, is a shipping service that uses FedEx Ground service with the final delivery done by USPS. This FedEx service provides delivery options to all 50 states, including Puerto Rico, U.S. territories, Post Office (P.O.) boxes, and U.S. military installations. 

FedEx SmartPost Tracking and USPS

FedEx Ground Economy provides tracking of packages until USPS accepts them. You can still monitor your package if you have the contact details of the local post office near your area. You can find this information by visiting 

FedEx SmartPost vs. Ground and Home Delivery

To compare these services easily, here are the benefits:

  • FedEx Ground: Two and a half days of transit time within the United States and can ship to commercial areas
  • FedEx Home Delivery: Two and a half days of transit time within the United States and can ship to residential areas
  • FedEx Ground Economy: Four days of transit time within the United States and can ship to both commercial and residential areas

The verdict is that FedEx Ground Economy (SurePost) takes about one and a half days longer than FedEx Ground and Home Delivery.

FedEx SmartPost Return Tracking

FedEx Ground Economy (formerly called FedEx SmartPost) is an affordable shipping option for businesses to handle return packages that are low-weight, nonurgent, and low-value. 

This service provides a prepaid return label with tracking, which the recipient can use when returning a package to the sender. 

How Do You Track a FedEx SmartPost From USPS?

People may ask if you can still track your package once USPS receives it for final delivery. You can, but you need to get the USPS tracking number, which has the prefix FedEx number “92.” So, a FedEx Ground Economy tracking number would start with “92111” and then continue with the rest of the code.

FedEx Track by Reference

Aside from tracking numbers, you can also use the reference number to monitor your package. Suppose you don’t have the reference number. You can contact the shipper to get this code or use the original tracking number instead. 

FedEx Express Tracking

You can take advantage of package tracking services provided by FedEx through services like FedEx Express, especially for packages going abroad. You need to check the updates and monitor your shipments regularly to ensure your deliveries are on track. 

FedEx Shipping Options

FedEx provides many shipping options for customers in the United States and abroad. As mentioned in this article, here are some shipping services FedEx offers: 

  • FedEx Express 
  • FedEx Express Freight 
  • FedEx Ground
  • FedEx Home Delivery 
  • FedEx Ground Economy (formerly SmartPost)
  • FedEx Freight
  • FedEx Custom Critical

Track FedEx Package Without Tracking Number

Let’s say you don’t have access to a tracking number. You can still track your deliveries online via the reference number assigned to your package. 

You can also use FedEx InSight, which lets you monitor your package without a tracking number. InSight is a value-added service that gives customers a new level of visibility. 

What Is a FedEx Air Waybill (AWB)?

An AWB or Air Waybill is also known as the FedEx shipping label. This label is typically created online through the FedEx website. It contains all the package information, barcodes, and a 12-digit number, which serves as the tracking number for your shipment. 

FedEx Customer Service and Phone Numbers

You can call The following customer service hotlines when you inquire about FedEx services. 

  • U.S. Customer Service:1.800.Go.FedEx or 1.800.463.3339
  • U.S. International Customer Service: 1.800.247.4747
  • USA and Canada: 1.800.GoFedEx or 1.800.463.3339

FedEx Tracking FAQs (Frequently Asked Questions)

  1. My package was supposed to arrive, but it has yet to get here. What can I do?

The first thing to do is to check the status of your package through the tracking system. This system is a convenient way of checking your package without going to a FedEx office. If you encounter any issues, you can call customer support. 

  1. I’m expecting a FedEx shipment. When will it arrive?

When you track your package, you’ll know when it will be delivered. Also, you can see status updates of your package, notifying you of what point of the delivery process your package is currently in. 

  1. I tracked my shipment, and there haven’t been updates in more than a day. What should I do?

As mentioned, shipments go through different FedEx facilities. The tracker gets updated whenever your package reaches various points in the delivery route. 

The timing of these updates may vary, depending on the speed at which your package goes through these facilities. It’s best to allow up to 24 hours to wait for updates. Call customer support for further assistance. 

  1. I tracked my shipment, and it appears there’s a customs or clearance delay. What should I do?

There are many reasons for customs delays. You can check the status in your tracking system to understand why the package is being delayed. 

Also, the system will provide recommendations on what you should do next. If additional information is needed from the shipper or recipient, FedEx will try to contact them. 

  1. I tracked my shipment, and there were no scans. What should I do?

Ensure with the shipper that you have the correct tracking number. Suppose you’re the shipper, and your deliveries have no scans yet. Call customer service if it’s already been over 24 hours since you dropped your package at a FedEx facility. 

  1. When I first tracked my shipment, it had an estimated delivery date. Now, there isn’t one. What does this mean?

FedEx provides estimated delivery dates, but delays due to handling may occur. The company can’t accurately say when you can expect delivery. However, the information would be removed from the display if the package was not delivered entirely at the committed date and time. 

  1. What does the FedEx status “Exception” mean?

An exception status means that an unexpected event has prevented the delivery of your package. Examples of exception status include a customs delay, the absence of the recipient during a delivery attempt, or missing documentation. 

  1. What does the FedEx status “In Transit” mean?

As the term suggests, “In Transit” means that a FedEx carrier is currently delivering your package to its final destination. 

  1. What do you do when FedEx tracking isn’t updating?

If your tracking is not updating, wait for up to 24 hours to allow for delays. If the tracking doesn’t update after 24 hours, call customer service. 

  1. What happens if my package doesn’t arrive?

Waiting up to 24 hours after delivery is advisable to allow for delays. You can report the incident directly to FedEx if it doesn’t arrive. 

FedEx will reroute the package to your address if your parcel is found. If not, you can make a claim or refund. Also, you’ll have to provide documentation to determine the lost package’s value. 

  1. What do I do if I miss my delivery?

When you miss your delivery, FedEx will leave a door tag on your residence. You can track your package quickly using the tag or original tracking numbers. 

  1. What will happen if FedEx delivers to the wrong address?

Handling and label errors can result in your package getting delivered to the wrong address. If this is the case, you can contact customer support, explain what happened, and provide the information for FedEx to take the necessary action to deliver the package to you. 

  1. What payment methods are available for the import duties and taxes?

You can pay import duties and taxes through a credit card via FedEx Billing Online. 

  1. Why is FedEx requiring a signature to release my package?

The shipper of the package may require the receiver’s signature when the FedEx personnel gets to the delivery address. The receiver must also be 19 or older and present a government-issued identification. 

  1. Why is my FedEx parcel stuck in transit?

One reason is delays due to customs clearance or further checks in one of the FedEx depots. Hence, the status on your tracking page is stuck at “In Transit.”

  1. Why didn’t the FedEx Express courier leave my package?

The following are the possible reasons why a courier didn’t leave the package in your place.

  • The package requires a signature.
  • There are duties and taxes to be collected.
  • There are security reasons.
  • There are restrictions. 
  • The package contains hazardous materials.
  1. Why was my package taken to a FedEx location?

If you’re not at home when a delivery attempt is made, FedEx can bring your package to a nearby Walgreens store or return it to the FedEx office. Check the door tag to see the delivery instructions left by the courier.

  1. How long does FedEx take to clear customs?

There’s no definite time frame when it comes to FedEx customs clearance. However, in most cases, this process will take one to three days.

  1. How can I avoid missed deliveries in the future?

You should sign up for a FedEx Delivery Manager account. You can use it to check your deliveries and provide instructions like holding a package at a specific location when you’re not home. 

  1. How can I request that the driver leave my package without a signature?

Many FedEx services don’t require signatures. With select services, FedEx will try to get a signature from a recipient. However, if no one is present, the package can be left in a safe place near your location, even without a signature. 


  1. Got a FedEx door tag? Here’s all you need to know.
  2. FedEx International Economy
  3. FedEx Ground® Economy shipping